Help on the REF systems

Modified on Mon, 6 Oct at 8:53 AM

To access the knowledge base click the Systems help link on the Hub home page.

The knowledge base is full of solution articles and guidance to help you use the REF systems.

Ignore the Login option in the top right-hand corner of the screen as there is no need to log in to the knowledge base.

This article covers:

Open a solution article

The articles are organised in to folders to help you find what you need. If you can see the article you want then click on it to open it.
You may need to click to view all articles in that section

Search for help

Type your search in to the Finds some solutions here.. box, (the system will search the article title and contents) A list of relevant articles will appear Click on search result to open the solution article You can also click on View all to see a list of relevant articles
When you click in the search box it will also show your recent searches and popular articles

Give feedback about an article

At the bottom of each article you'll find a feedback option
Please do use this to let us know if the article was helpful or not as we will be monitoring the feedback to help us improve the solution articles
- If you click on No you will be prompted for a few more details so we know how we can improve the solution article

I can't find the solution article I need

If you can't find the solution article/help you need please contact the REF team on usersupport@ref.ac.uk.
We monitor all the queries we get and we'll add new solution articles when necessary